PRIVACY POLICY

Balkanagan Kitchen Ltd. (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or contact us regarding our services.

This policy is designed to comply with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).

Information We Collect

We may collect personal information when you:

• • Submit an inquiry or contact form on our website

  • Contact us by email

  • Interact with our website through cookies or analytics tools

The information collected may include:

• • Name

  • Email address

  • Phone number

  • Event details (date, location, guest count, etc.)

  • Message or inquiry content

  • Website usage data collected through cookies or analytics tools

We only collect information that is necessary to respond to inquiries, provide services, or improve our website experience.

How We Use Your Information

We use the information you provide for purposes such as:

• • Responding to catering inquiries and event requests

  • Communicating about bookings, menus, and event details

  • Providing quotes or service information

  • Improving our website and customer experience

  • Supporting marketing and advertising efforts, such as social media or search advertising

We collect only the information that is reasonably necessary for these purposes.

Cookies and Website Analytics

Our website may use cookies and similar technologies to improve user experience and understand how visitors interact with our site.

These may include:

• • Functional cookies necessary for website operation

  • Analytics cookies used to understand visitor behavior and website performance

  • Marketing or tracking technologies used to support advertising campaigns

You can disable cookies in your browser settings, but some features of the site may not function properly.

Third-Party Services

Our website may contain links to external sites. We are not responsible for the privacy practices or content of those websites.

Data Protection

We take reasonable measures to protect the personal information you submit through our website. However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

Who we share your data with

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following situations:

• With service providers who help us operate our website or manage communications
• If required by law, regulation, or legal process
• To protect our rights, safety, or property

Any third-party service providers are required to keep your information confidential.

What rights you have over your data

Under Canadian privacy laws, you have the right to:

• Request access to the personal information we hold about you

• Request corrections to inaccurate or incomplete information

• Withdraw consent for the use of your personal information, where applicable

This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Your Consent

By using our website and submitting your information through our contact forms, you consent to the collection and use of your information as described in this Privacy Policy.

Changes to This Policy

Balkanagan Kitchen Ltd. may update this Privacy Policy from time to time. Any changes will be posted on this page.

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us.